Refund policy

RETURNS & REFUNDS POLICY

·        Once washed, items can’t be returned or replaced.

• In case you are not happy with our product, we can only process a full refund for coupons at the moment. We are unable to process any exchanges at the moment. Your order will be refunded once we receive the item in original condition along with any freebies given at the time.
• Please note that Hygiene products like Diapers, Napkins, Intimate wear like Jhablas, nappies, Cosmetics are not eligible for return. Items on Special Offer Sales are not eligible for return.
• In order to place a return request, please contact us on our Whatsapp Chatbot on our website with photos of the item, return reason and your order details within 48 hours of receiving the product for smooth return and refund. You will have 15 days of return time to return the product to us from the time it reaches you.
• While we try our best to provide return pickup, in case the item is not available for return pickup, we will send you an address to courier it.
• Where return pickup is not available, at times we can offer paid return services through shipping providers. 
• In case of any return shipment charges incurred the customer, the same will be refunded in the form of coupons subject to a maximum of return charges paid at the time of order placement.

Please ensure below when couriering the product to us for return:

1) Ensure your order number, name, and phone number are clearly mentioned on the parcel

2) Ensure the parcel is shipped to us and reaches us within 15 days from your order receipt. We also request you to share tracking ID with us. Please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.

3) To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must not e washed and must also be in its original packaging with tags intact.

Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, amount will be refunded to your original payment mode or in the form of coupons/ wallet credit. 

Please note we may deduct a shipping fees for orders where returns are found invalid or inconsistent with standard return procedures.

NOTE: Although we work towards a Zero error policy, we take full responsibility of products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by us

In order to place a return request, please contact us on our Whatsapp Chatbot on our website KradylKroft.com (Bottom Right Hand Corner)